ViegliMitel Workflow Studio specialists
Mitel Workflow Studio · building since May 2025

If it has an API, your phone system can talk to it.

Viegli builds on Mitel Workflow Studio: voice AI, WhatsApp and system integrations running on enterprise Mitel telephony. Proofs of concept in hours. Full solutions in days and weeks, not months and years.

Talk to Viegli See what we've built
Hotel front desk · voice AI Inbound call
  1. Trigger
    Guest calls reception
    Done
  2. Voice AI
    Understands "a double for Friday"
    Done
  3. API call
    Checks availability in booking system
    Running
  4. Outcome
    Room booked, confirmation sent
    Waiting
CallerHi, have you got a double room free this Friday night?
Example runs from solutions we have built.
The platform

Mitel's low-code automation tool, with the phone system built in

Most automation tools stop at the browser. Workflow Studio starts at the phone call, then reaches out to anything on the internet.

Telephony

Deep PBX integration

Workflows answer, place, route and transfer calls on enterprise-grade Mitel telephony and contact centres. Calls are a first-class part of the flow.

Any API

Calls out and listens in

A workflow can call any API on the internet, or be triggered by one. CRMs, booking systems, valuation services, messaging platforms and your own databases.

Voice AI

Conversations that feel natural

Low latency and natural turn-taking, so callers talk normally instead of pressing buttons. The best voice AI we have worked with.

The art of the possible

Solutions we have already built

Workflow Studio can do almost anything, so here is what it has actually done. Each one started as a proof of concept.

HospitalityVoice AI

A front desk that never sleeps

Guests book rooms, ask about facilities and order room service by phone, any hour, without waiting for reception.

  • Guest call
  • Voice AI
  • Booking system
  • Confirmed
Motor factorsWhatsApp

Parts orders by WhatsApp

Garages send orders in a WhatsApp message. The workflow reads the order, checks it and passes it on, with no one retyping it.

  • WhatsApp
  • Read order
  • Order system
  • Reply
UniversitiesVoice AI

Smart staff and department lookup

Callers ask for a person or a department in their own words and are put straight through, even when they only half remember the name.

  • Caller
  • Voice AI
  • Directory
  • Transfer
Lone workingWhatsApp

Check-ins that raise the alarm

Lone workers are checked on by WhatsApp. If no reply arrives within the set time, the workflow escalates and alerts a supervisor.

  • Check-in
  • Timer
  • No reply
  • Alert
Estate agentsVoice AI

Automated house valuations

A caller gives the address and property details, and the workflow returns a valuation and passes a warm lead to the branch.

  • Caller
  • Voice AI
  • Valuation API
  • Lead
Motor tradeVoice AI

Automated car valuations

Registration and mileage over the phone, a valuation back in the same call, and the details logged for the sales team.

  • Caller
  • Reg + mileage
  • Vehicle API
  • Valuation
CRM integrations

Calls that land in your CRM

Screen pops, caller lookup, call logging and records created from a conversation. We have connected Workflow Studio to all the popular platforms.

  • HubSpot
  • Salesforce
  • Microsoft Dynamics
  • Zoho
  • Odoo
  • + any REST API
How fast

Measured in hours and days, not months and years

Low-code on a platform we know well means the first working version arrives while the idea is still fresh.

ViegliMinutes

Simple flows and changes to a live workflow.

ViegliHours

A working proof of concept you can phone.

ViegliDays

A solution integrated with your systems.

ViegliWeeks

Larger, multi-channel solutions in production.

TraditionalMonths

Bespoke development projects.

TraditionalYears

Platform replacement programmes.

For Mitel resellers

Show your customer their idea working, on their next call

Selling a platform that can do anything is hard. A demo of the one thing your customer needs is easy to buy. We build it for you.

  1. 01

    Bring us the idea

    Tell us the customer, the process and the systems involved. A short call is enough.

  2. 02

    We build the proof of concept

    A working demo on Workflow Studio, usually within hours, using their kind of data.

  3. 03

    You demonstrate it

    Your customer phones it, messages it and sees it working before any commitment.

  4. 04

    We deliver the solution

    Viegli builds it out, connects it to their systems and supports it, in days and weeks.

Why Viegli

Specialists in Mitel, not generalists in automation

  • Building since May 2025. Hands-on Workflow Studio development across sectors, from voice AI to messaging.
  • Mitel through and through. A UK business focused on Mitel and Unify telephony and contact centres.
  • Integration experience. CRMs, ERPs, booking systems and public APIs, with secure connections throughout.
  • Built for production. Proofs of concept grow into supported solutions, not throwaway demos.
  • Reseller friendly. We work alongside your account team and keep the customer relationship with you.
  • Proven in the field. Our Autodialler runs on Mitel CX and Workflow Studio.
Get in touch

Tell us what you'd like your phone system to do

Describe the process, the customer or the systems involved. We'll tell you how Workflow Studio handles it, and how quickly we can show you.

Viegli UK Ltd

Email
doclever@viegli.net
Phone
020 3675 8798